FREQUENTLY ASKED QUESTIONS NEW

How can I update the shipping address on my order?

Please send us a message at our Contact Us form, and be sure to include the new address in your message. Please note that for free standard shipping, we are unable to update the shipping address or reroute the package once it has shipped. If it is determined that the address update notification was not received in an appropriately timed manner, we will require a $10 fee if a replacement package is requested. The order is not eligible for a refund or store credit.

Can I cancel my order/preorder?

We're sorry to hear you wish to cancel your order. Please send us a message at our Contact Us form to cancel. Please note that for items in-stock, orders ship weekdays 6 AM - 12 PM PT and we are unable to reroute or stop a package once it has shipped. If your order has shipped and you no longer want or need the order, it must be processed back as a return. Please see the below information regarding returns and exchanges.

I would like to return or exchange my item.

A return or exchange can be initiated here. Return shipping labels are included for exchanges and returns for store credit. For returning for refund to the original payment method, the shipping label cost will be deducted at the refund stage. Please allow 3 business days (not including holidays) to process the returned shipment once it is delivered. For exchanges, you will receive an email confirmation once the exchange order is created. The new order will ship within 48 business hours and tracking information will be emailed once it is available.

How does store credit work?

Store credit is issued on an e-gift card which is emailed to the email address on file. To use the store credit e-gift card, copy and paste the unique code into the Promo Code box at Checkout and the card balance will apply.

Can I change the size or color on my order?

For preorder styles we are able to easily update the size or color on your order because the item has not shipped yet. For non-preorder items, please try to let us know as soon as possible so that we can adjust the order before it is shipped. The best way to let us know about an order modification request is to write us a message at the Contact Us form and by selecting the "Edit Order/Preorder" category. Lastly, please be sure to include the specific details of the order modification in your message.

Why hasn't my order shipped yet?

If your order contains a preorder or back-ordered style, it will ship at the Expected Ship Date that is listed underneath the product on the order confirmation email. If you have a preorder style and a non-preorder style on your order, your order will ship when all items are allocated for shipment. If you need anything to ship earlier, send us a message at our Contact Us form and we are happy to assist!

My order was returned-to-sender by the delivery carrier. What do I do now?

Send us a message at our Contact Us form and let us know where you would like the package to be reshipped to, or if you would prefer a refund or store credit for the order. Please note that for international shipments or for orders that had selected a faster shipping option, shipping will not be refunded if the order is returned. If the package is reshipped, new tracking information will be emailed to the email address on file.

I was notified my order was delivered but it's not here. What do I do?  

We're sorry to hear you haven't received your order. Our policy is to wait 3-5 days after the scanned delivery date to see if it is delivered after the fact. Please let us know 3-5 days after the scanned delivery date here if you still have not received your order and a customer service representative will be in touch to assist further. Thank you!

I think my order was lost in the mail. Now what?

Please ensure all delivery issues are addressed within 30 days of the shipping date. A request for a replacement package, refund or store credit will only be honored if the issue is addressed within the 30-day timeframe. If it has been more than 30 days, the order is not eligible for a replacement, refund or store credit. If you believe your order was lost in-transit, please send us a message at our Contact Us page and a customer service representative will be in touch to assist further. 

My item is wrong / damaged / defective. What can I do?

We're sorry to hear about this. Please be sure to take a photo of the damage, defect or incorrect item so that we may keep it on file for quality assurance. Send us a message at our Contact Us page with a brief explanation of the issue and a customer service representative will be in touch to assist further. Thank you!

I ordered internationally. Why was I charged a fee to have my order delivered?

Please note, all international packages may be subject to duties and taxes, which are the recipients responsibility, and are not covered under Free Shipping Option. The limits for duty-free packages are established by your local customs authorities. Please check your local customs website for more information.

What are the clothing sizes in?

All of our clothing styles are unisex, unless otherwise stated as women's. All sizing is in U.S. men's standard sizing.­­­ Please refer to size charts if available on product pages.