FREQUENTLY ASKED QUESTIONS
How can I update the shipping address on my order?
Please send us a message at our Contact Us form and be sure to include the new address in your message.
Please note that for free standard shipping, we are unable to update the shipping address or reroute the package once it has shipped. If it is determined that the address update notification was not received in an appropriately timed manner, we will require a $25 fee if a replacement package is requested. The order is not eligible for a refund or store credit.
Can I cancel my order/preorder?
We're sorry to hear you wish to cancel your order/preorder. Please send us a message at our Contact Us form to cancel. Please note that for items in-stock, orders ship weekdays 6 AM - 12 PM PT and we are unable to reroute a package once it has shipped. If your order has shipped and you no longer want or need the order, it must be processed back as a return. Please see the below information regarding returns and exchanges.
I would like to return or exchange my item.
A return or exchange can be initiated here. Return shipping labels are included for exchanges and returns for store credit. For returning for refund to the original payment method, the shipping label cost will be deducted at the refund stage. One exchange is included per item per order. Should you require any more exchanges for an item, we will require a $20 fee to cover shipping and restocking charges.
Please allow 3 business days (not including holidays) to process the returned shipment once it is delivered.
For exchanges, you will receive an email confirmation once the exchange order is created. The new order will ship within 48 business hours and tracking information will be emailed once it is available.
Please don’t hesitate to reach out here if you have any questions.
How does store credit work?
Store credit is issued on an e-gift card which is emailed to the email address on file. To use the store credit e-gift card, copy and paste the unique code into the Promo Code box at Checkout and the card balance will apply.
Can I change the size or color on my order?
You can let us know about an order modification request by sending a message at our Contact Us form and by selecting the “Edit Order/Preorder” category. Please be sure to include the specific details of the order modification in your message.
Please note orders ship weekdays 6 AM - 12 PM PT and we are unable to reroute a package once it has shipped. If your order has shipped and you no longer want or need the order, it must be processed back as a return. Please see the above information regarding returns and exchanges.
The Contact Us form can be found here.
Why hasn't my order shipped yet?
If your order hasn’t shipped and it has been 24-48 business hours, please send us a message at our Contact Us form and a customer service representative will be in touch to assist further.
My order was returned-to-sender by the delivery carrier. What do I do now?
Send us a message at our Contact Us form and let us know where you would like the package to be reshipped to, or if you would prefer a refund or store credit for the order. If the package is reshipped, new tracking information will be emailed to the email address on file.
Please note that for international shipments or for orders that selected a faster shipping option, shipping will not be refunded if the order is returned.
I was notified my order was delivered but it's not here. What do I do?
We're sorry to hear you haven't received your order. Our policy is to wait 3-5 days after the scanned delivery date to see if it is delivered after the fact.
Please let us know via the Contact Us form 3-5 days after the scanned delivery date if you still have not received your order and we will be able to assist further. Thank you!
My item is wrong / damaged / defective. What can I do?
We're sorry to hear about this. Please be sure to take a photo of the damage, defect or incorrect item so that we may keep it on file for quality assurance.
Send us a message at our Contact Us form with a brief explanation of the issue and a customer service representative will be in touch to assist further. Thank you!
I ordered internationally. Why was I charged a fee to have my order delivered?
Please note, all international packages may be subject to duties and taxes, which are the recipients responsibility, and are not covered under Free Shipping Option. The limits for duty-free packages are established by your local customs authorities. Please check your local customs website for more information.
I ordered internationally and would like to return or exchange an item.
For international orders, exchange or return shipping costs are the buyer's responsibility. Please be sure to hold on to the receipt with the tracking number after shipping the item out so that we are able to track the package in the event it is delayed or lost. If the tracking information is not kept and the package is lost in the mail, the order is not eligible for an exchange, refund, or store credit. For international exchanges, store credit will be issued for the full price paid for the returned item (assuming it is in unworn, mint condition), which can then be used to place a new order through the website. There will not be any restocking fees or return fees for the returned item. Please contact us at our Contact Us page for the return shipping address information.
What are the clothing sizes in?
All of our clothing styles are unisex, unless otherwise stated as women's. All sizing is in U.S. men's standard sizing. Please refer to size charts if available on product pages.